The data controller is SINOWAY INTERNATIONAL LIMITED, registered at Kingham House, 161 College Street, St. Helens, Merseyside, WA10 1TY. You can contact our data protection point of contact by emailing sinoway2026@hotmail.com or calling +44 7912 842810.
We collect personal information that you voluntarily provide when you fill out our contact or quote forms, place an order or correspond with us. This may include your name, email address, phone number, company name and order details.
We use your information to process enquiries, fulfil orders, communicate with you about your requests, improve our products and services, and comply with legal obligations.
We process personal data on the basis of your consent (for marketing communications), contract performance (for orders and quotes) and legal obligation (for tax and accounting records).
We do not sell your personal data. We may share it with trusted service providers such as payment processors (including Stripe), delivery carriers and IT service providers, solely for the purposes of operating our business. All third parties are contractually bound to protect your data.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements. Typically, order records are retained for six years.
Under UK and EU data protection law, you have the right to access, rectify, erase, restrict processing of, and port your personal data. You also have the right to object to processing and to lodge a complaint with the Information Commissioner's Office (ICO).
Our website does not currently use tracking cookies. If we introduce analytics or advertising cookies in the future, we will update this policy and request your consent where required.
If you have any questions about this Privacy Policy or our data practices, please contact us at sinoway2026@hotmail.com or +44 7912 842810.